FAQ

Frequently Asked Questions

Orders & Payment

What payment methods do you accept?
We currently accept PayPal. You can pay with your PayPal account or use PayPal Guest Checkout to pay with any major credit or debit card — no PayPal account required.

Can I change or cancel my order after placing it?
Orders are processed quickly. Please contact us immediately via chat or at talujewelry2020@gmail.com if you need to make changes. We'll do our best to accommodate your request before the order ships.

Shipping

Where do you ship to?
We ship worldwide.

How long does shipping take?
Estimated delivery times vary by region: 10–20 business days for the US, Canada, and Europe; 15–30 business days for other regions.

How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. Visit our Track Your Order page for more details.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unused, and in original packaging. Please visit our Shipping & Returns page for full details.

How long does a refund take?
Approved refunds are processed within 10 business days to your original payment method.

Products

What materials are your jewelry made from?
Our jewelry is crafted from high-quality materials including jade, sterling silver, gold-plated metal, enamel, pearl, and natural gemstones.

How do I find my ring or bracelet size?
Visit our Size Guide page for detailed sizing charts and measurement tips.

Still Have Questions?

We're happy to help! Chat with us using the icon at the bottom of the page, or email us at talujewelry2020@gmail.com.