Informativa sulle spedizioni
SHIPPING POLICY
Processing Time All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. If we experience a high volume of orders, processing may be delayed by a few days. We will notify you via email if there is a significant delay.
Shipping Rates & Delivery Times We ship worldwide from Shanwei, Guangdong, China. Estimated delivery times are as follows:
- China (Domestic): 3–7 business days
- United States & Canada: 10–20 business days
- Europe: 10–20 business days
- Australia & New Zealand: 10–20 business days
- Rest of World: 15–30 business days
Delivery times are estimates and may vary due to customs clearance, carrier delays, or other factors beyond our control.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier's website.
Customs, Duties & Taxes TALU Jewelry is not responsible for any customs fees, import duties, or taxes applied by your country. These charges are the buyer's responsibility. Please check with your local customs office for more information before placing your order.
Lost or Delayed Packages If your package has not arrived within the estimated delivery window, please contact us at talujewelry2020@gmail.com. We will do our best to assist you in locating your shipment.
Damaged Items in Transit If your order arrives damaged, please contact us within 7 days of delivery at talujewelry2020@gmail.com with photos of the damaged item and packaging. We will arrange a replacement or refund as appropriate.
Contact Us For any shipping-related questions, please reach out to us at: 📧 talujewelry2020@gmail.com 📞 +86 134-2228-6090